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On the helpdesk page we have prepared up-to-date notices and many links to areas where, in our experience, users most often encounter problems or would like to know more about. On these links we have prepared recommendations, advice and answers to frequently asked questions.

If you don’t know where to find the answer to your question, you can use the search engine; if you still can’t find an answer, email us your question to Don’t forget to include your ARNES username, describe your problem as best you can, and let us know when the problem occurred (date and time). You can expect a reply to your email each business day between 8 am and 4 pm.

If you are unable to contact us by email, you can also telephone us on +386 1 479 88 00, where we are available each working day between 8 am and 4 pm.


  +386 1 479 88 00
(working days, 8 AM–4 PM)